• MAN Health Clinic is located at Suite 22 (first floor) within Hollywood Medical Centre. 85 Monash Avenue, Nedlands. 6009.

    Western Diagnostics (on-site pathology) is located at Suite 5 within the same building.

    Feel free to arrive early and enjoy Medicos Cafe within Hollywood Medical Centre (but remember to attend your pathology testing first if applicable!)

    Parking is available in the multi-storey car park behind Hollywood Medical Centre and parking spots also surround the building (in front & to the East). Parking can be congested, especially during peak times of 9am to 2pm on weekdays. Street parking is not readily available (time limits apply) and is monitored by the local council.

    All visitor parking is pay parking.

    You may also like to consider alternative methods of getting to MAN Health Clinic.

    For your convenience, there are several drop off points located on the campus:

    If being dropped off:

    —-> Outside the entrance to the Hollywood Medical Centre (via entrance 5 off Monash Avenue)

    —-> Outside the main entrance to the Hollywood Specialist Centre(via entrance 4 off Monash Avenue)

    Taxis

    When leaving the Hollywood Medical Centre, the concierge is happy to order a taxi for you (pick up at the entrance of the building).

    There is dedicated taxi rank located outside the hospital’s main reception and entrance (entrance 2 off Monash

    Avenue). A dedicated telephone to Swan Taxis is located at the Hospital main reception area.

    Buses (public transport)

    Major bus routes service the surrounding area. The closest bus stops are located along Monash Avenue and Hampden Road, as well as Hospital Avenue and Stirling Highway. Bus routes 24, 25, 97,

    103, and 950 run via these destinations.

    For more information on timetables, visit http://www.transperth.wa.gov.au

  • We endeavour to give comprehensive information about costs and fees to enable you to make informed decisions about your health care.

    It is the policy of MAN Health Clinic that doctors and staff are open and honest with patients in all discussions regarding costs.

    This practice clearly outlines billing practices to patients through signage, patient information sheets and verbally where possible.

    Our practice billing principles including a schedule of fees and services are displayed on our website. Staff will draw patients’ attention to the billing process whenever appropriate.

    Where an increase to our private and third party fees will take place or a change in our billing principles, the practice will provide updates on our website.

    Fees and Billing at MAN Health Clinic

    WholeMAN Package

    The cost of the initial appointment at MAN Health Clinic is $595.

    You can pay in full for your initial consult at the time of attending by EFTPOS or Bank Transfer.

    All other consults at MAN Health Clinic (where clinically required, Telehealth appointments two and three and any other appointments advised by MAN Health Clinic) are bulk billed with no out-of-pocket costs for Medicare eligible patients. If you do not have a Medicare card, please contact us for the fee schedule.

    For all patients who are completing Telehealth (telephone and video consults), consent to the full Medicare benefit being paid directly to the consulting health professional will be required in signed form from the patient. Forms will automatically be sent to you after your consult concludes to be completed and electronically signed confirming that you assign your full Medicare benefit to the consulting practitioner.

    MAN Health Clinic is not responsible for fees that you may incur from services provided by pathology departments, radiology departments, specialists or any other provider of your healthcare.

    *************************************

    WholeMAN XL Package

    The total cost of the WholeMAN XL Programme is $3255 ($3056 paid to MAN Health Clinic and $199 paid to Vively Health for CGM device and software).

    All patients will be required to pay a 10% deposit of the fee payable to MAN Health Clinic (10% of $3056) on request at least three weeks prior to their in-person clinic day. The remaining balance must be paid at the time of attending the in-person clinic day.

    The total fee payable includes:

    • Prolonged Face-to-face consult with Dr Lloyd Evans

    • Cardiopulmonary Exercise Testing (VO2 max testing)

    • Spirometry

    • Resting and Stress ECG

    • Continuous Glucose Monitoring (CGM) device and analysis/de-brief (Vively Health)

    • Body Composition Analysis (DEXA)

    • Liver Elastography

    • Pharmacogenomic Analysis (provided by Genomic Diagnostics)

    • Baseline Pathology testing (blood, urine, faeces analysis where appropriate)

    • One Telehealth follow-up appointment

    • Receipt of a Continuing Health Plan provided by Dr Lloyd Evans on conclusion of follow-up.

    Payments may be made by EFTPOS or Bank Transfer

    Cancellation fee for the WholeMAN XL: Please note, your journey with MAN health will begin three weeks prior to your in-person clinic appointment. You will be sent an extensive Patient Resource Pack that includes instructions for attendance at your clinic day, timetable information, diaries for completion and important pre-clinic material to be familiar with. It is at this point that your 10% deposit is non-refundable as this covers professional costs incurred during this time.

    If additional appointments are clinically required, these will be bulk billed for all Medicare eligible patients. For these patients who are completing additionally required Telehealth appointments, consent to the full Medicare benefit being paid directly to the consulting health professional will be required in signed form from the patient.  Forms will automatically be sent to you after your consult concludes to be completed and electronically signed confirming that you assign your full Medicare benefit to the consulting practitioner.

    MAN Health Clinic is not responsible for additional fees that you may incur from services provided by pathology departments, radiology departments, specialists or any other provider of your healthcare that is outside of the services listed above that the payable fee of $3255 covers.

    Where clinically appropriate, further services (such as additional investigations, further follow-up, treatment and referrals) that are recommended by MAN Health Clinic may offer a Medicare rebate to patients.

  • Receiving Results and scheduling Follow-Up in a Timely manner

    To ensure the best possible care and avoid delays in addressing health concerns, we encourage all patients to follow up on test results promptly. MAN Health Clinic will schedule your follow-up appointments at the time of your active consult so that you are aware of your next appointment at all times and have an appointment already in place to discuss results and follow-up on progress. Follow-up appointments must be completed within a reasonable time-frame, as directed by your Practitioner.

    If you are unable or fail to attend your pre-arranged follow-up appointment, you must reschedule within the suggested time-frame (maximum of 14 days following your unattended appointment), unless otherwise agreed with your Practitioner. MAN Health Clinic will contact you via email and SMS (using the details provided to us at registration) with a rescheduled appointment time given within the 14 days outlined. If you fail to attend this rescheduled appointment without prior notice or without arranging another time with MAN Health Clinic, you will be discharged from clinic.

    It remains the patient's responsibility to ensure they receive and discuss all results with their healthcare provider, whether they are normal or abnormal.

    We endeavour to ensure that in all cases by your final appointment with MAN Health Clinic, all outstanding results and reports will have been discussed and actioned appropriately.  However, if there are outstanding results that are not returned by the time of your final appointment with MAN Health Clinic, additional follow-up appointments may be required- you will incur no out-of-pocket cost for these appointments.

    Where results are clinically significant and require urgent action before your prior agreed scheduled follow-up appointment, you will be contacted by MAN Health Clinic to arrange an appropriate appointment time.  You will not incur any additional charges or out-of-pocket costs for this. 

    MAN Health Clinic will make all reasonable efforts to contact you to discuss any significant or urgent matters. Depending on the urgency of the matter, we will contact you via email, SMS or phonecall (using the details provided to us at registration).

    If we are unable to contact you after all reasonable efforts are made to arrange your follow-up appointment or if you fail to make arrangements with us to schedule follow-up, you will be discharged from clinic.

    If we are unable to contact you after all reasonable efforts are made to discuss any significant results, we will contact your named GP to inform them.

    Ongoing Clinical Relationship with Your GP

    At MAN Health Clinic, we are committed to providing quality and thorough health services while recognising the importance of continuity of care. We strongly recommend that all patients maintain an ongoing relationship with their primary care provider (GP). Your GP is central to your long-term healthcare management and is well equipped to oversee comprehensive care, including your medical history and any other treatments you may be receiving.

    For optimal continuity of care, patients acknowledge that relevant information may be shared with their named GP if deemed clinically appropriate. This handover may include details regarding additional investigations, ongoing treatments, recommended monitoring or screening, specialist referrals, or any other clinically significant information that MAN Health Clinic believes your GP should know and will support comprehensive patient care. This collaborative approach ensures that you receive well-rounded, continuous support for their health needs beyond their visits to MAN Health Clinic.

    Occasionally, MAN Health Clinic will receive letters, reports and information from Specialists and other Practitioners after your final appointment.  Where appropriate, this information will be forwarded to you and your regular named GP with a cover note regarding any action that may or may not be required.

  • At MAN Health Clinic, we are committed to providing high-quality, personalised care. To enhance our service, we use Heidi AI software, an Australian AI-supported tool, to assist in consultations. The purpose of this policy is to inform patients about the use of AI in their care and outline their rights and responsibilities.

    Policy Details:

    Patient Consent Requirement: Prior to any use of Heidi AI in a consultation, patients must provide written consent. This consent acknowledges their understanding of the role and limitations of AI in their care and their agreement to its use.

    Role of AI in Consultations: Heidi AI software serves as a supportive tool, helping to analyze data and offer insights relevant to patient health. However, all final decisions and clinical interpretations remain the responsibility of the healthcare provider, ensuring that AI support does not replace human medical judgment.

    Data Privacy and Security: MAN Health Clinic is committed to maintaining patient confidentiality and safeguarding personal information. The use of Heidi AI is conducted in compliance with Australia’s privacy laws and ethical standards. Patient data processed by AI is securely handled and used strictly for the purposes of enhancing clinical care.

    Patient Rights: Patients have the right to refuse the use of AI in their consultations. Should a patient choose not to consent, consultations will proceed without AI support, ensuring that their choice does not impact the quality of care provided.

    Transparency and Accountability: We ensure transparency in how AI is used in the consultation process. Patients are welcome to ask questions and discuss the AI’s role in their care with their healthcare provider at any time.

    Your consent is crucial for us to use this technology. Please understand that your information will be handled with the utmost care, and Heidi’s use is aimed solely at improving your healthcare experience.

    By acknowledging and agreeing to this policy, you are agreeing to allow your clinician to use Heidi during your consultation.

  • At MAN Health Clinic, our priority is to support patients in understanding and managing their health. For patients choosing to use the prescribed Continuous Glucose Monitor (CGM) from Vively Health, we provide a structured review and discussion of the data at the conclusion of the initial two-week monitoring period.

    Policy Details:

    1. Data Responsibility: MAN Health Clinic assumes no responsibility for any data generated from CGM or other wearable health devices. This includes both the CGM data captured during the two-week trial period and any data gathered subsequently. Patients are solely responsible for the use, management, and interpretation of their CGM device data outside of the two-week debrief session.

    2. Data Review and Debrief: Our responsibility is limited to discussing and interpreting the CGM or wearable device data solely at the end of the two-week trial period. This discussion aims to provide patients with insights to inform their ongoing health decisions.

    3. No Real-Time Monitoring: MAN Health Clinic does not monitor CGM or other wearable data in real time. Patients should not rely on the clinic for real-time interpretation or guidance related to their wearable device data.

    4. Device Functionality and Software: MAN Health Clinic is not responsible for any issues related to the functionality, accuracy, or reliability of CGM or wearable devices, nor the software provided by third-party companies. Patients are advised to address any concerns regarding faulty or broken devices or software malfunctions directly with the device provider or manufacturer.

    5. Patient Accountability: Patients are fully accountable for any use, interpretation, or health decisions made based on CGM or wearable device data. This responsibility extends beyond the two-week data review.

  • Current as of: 8th September, 2024

    Introduction

    This privacy policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties.

    Why and when your consent is necessary

    When you register as a patient of our practice, you provide consent for our Doctors and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.

    Why do we collect, use, hold and share your personal information?

    Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training).

    What personal information do we collect?

    The information we will collect about you includes your:

    • names, date of birth, addresses, contact details

    • medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors

    • Medicare number (where available) for identification and claiming purposes

    • healthcare identifiers

    • health fund details.

    Dealing with us anonymously

    You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals. Please outline this in you patient registration form or inform our Practice at your earliest opportunity.

    How do we collect your personal information?

    Our practice may collect your personal information in several different ways.:

    1. When you make your first appointment our practice staff will collect your personal and demographic information via your registration.

    2. During the course of providing medical services, we may collect further personal information either in person, or via Telehealth consultation. Note that information may also be collected through electronic transfer of prescriptions (eTP), My Health Record, a Shared Health Summary, and Event Summaries.

    3. We may also collect your personal information when you visit our website, register your interest in MAN Health Clinic, send us an email or SMS, telephone us, make an online appointment or communicate with us using social media (disclosing medical information about yourself via these platforms is strongly discouraged).

    4. In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:

    • your guardian or responsible person

    • other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services

    • your health fund, Medicare, or the Department of Veterans’ Affairs (as necessary).

    When, why and with whom do we share your personal information?

    We sometimes share your personal information:

    • with third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers – these third parties are required to comply with APPs and this policy

    • with other healthcare providers

    • when it is required or authorised by law (eg court subpoenas)

    • when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent

    • to assist in locating a missing person

    • to establish, exercise or defend an equitable claim

    • for the purpose of confidential dispute resolution process

    • when there is a statutory requirement to share certain personal information (eg some diseases require mandatory notification)

    • during the course of providing medical services, through eTP, My Health Record (eg via Shared Health Summary, Event Summary).

    Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.

    We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.

    Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing.

    Our practice may use your personal information to improve the quality of the services we offer to our patients through research and analysis of our patient data.

    We may provide de-identified data to other organisations (in Australia and outside of Australia) to evaluate and improve population health outcomes through research and analysis of our data. The information is secure, patients cannot be identified and the information remains stored within Australia. You can let our administrative staff know if you do not want your information included.

    How do we store and protect your personal information?

    Your personal information may be stored at our practice in various forms. This will mostly be in the form of electronic records and clinical photographs, but paper records may be stored in special situations. Any correspondence received in an alternative method (eg: post or fax) may be held as a paper record which is stored in a secure area prior to being scanned to an electronic record. This paper record is held in a secure area for a maximum duration of 6 months after which it is destroyed by secure shredding. X-rays, CT scans etc are not held by the practice and are the responsibility of the patient. Our practice stores all personal information securely by utilising password protected systems, firewall and anti-virus software, and with regular reviews by our contracted IT systems Consultant. We adhere to strict privacy protocols and as a Practice are aware of our obligations where data breach may have occurred.

    Confidentiality and privacy across the Practice

    All staff, work experience students and contractors sign and acknowledge a Privacy and Confidentiality Statement on commencement of their time with us. By signing this document, each person agrees to abide by their professional and legal obligations, the Practice Privacy Policy and procedures we have in place to protect the privacy and confidentiality of our patients. 

    All staff, contractors and work experience students receive training on the obligations and expectations regarding privacy and confidentiality when they start work with us.

    Electronic records are stored on secure fileservers and through a cloud-based secure system that are regularly backed up and are password protected.

    Our Information Technology Consultant specialises in Medical Centre hardware and software.

    All hardcopy documents which contain any patient information are shredded.

    Notifiable Data Breach

    If a breach of personal information (data) occurs in our practice, we must notify the individuals involved and the Office of the Australian Information Commissioner (OAIC). This is known as the Notifiable Data Breaches scheme. We must notify the individuals involved and the OAIC if:

    • personal information is: lost; accessed by an unauthorised person or disclosed to an unauthorised person; and

    • this is likely to result in serious harm to someone; and

    • we can’t take steps to prevent the risk of serious harm.”

    How can you access and correct your personal information at our practice?

    You have the right to request access to, and correction of, your personal information.

    Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing via email correspondence to info@manhealth.com.au and our practice will respond within 30 days. An administration fee will be charged for this information to be collated and released.

    Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests in writing to info@manhealth.com.au.

    How can you lodge a privacy-related complaint, and how will the complaint be handled at our practice?

    We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing via email to info@manhealth.com.au or via post to MAN Health Clinic, Suite 22, Hollywood Medical Centre, Nedlands, 6009. We will then attempt to resolve it in accordance with our resolution procedure. We endeavour to acknowledge receipt of your complaint within 7 days and will respond appropriately within 30 days.

    If you do wish to take your complaint further you may also contact the OAIC via www.oaic.gov.au or the Health and Disability Service Complaints office through www.hadsco.wa.gov.au.

    Electronic communication

    We do not provide medical advice via e-mail and our website offers general, non-individualised advice only. Please see your doctor for any medical advice required. Facebook pages, Instagram posts and other forms of social media for MAN Health Clinic are utilised as information and advertising platforms to reach our population. Instant messaging services are not utilised on these pages nor will they be responded to as this mailbox is unmonitored. All general contact with the surgery is to be through the website, email or by phone.

    Cookies

    A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any personal information (e.g. name, address, email address or telephone number). Our website uses cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third party services such as Google Adwords and Facebook Adverts. These ads may appear on this website or other websites you visit.

    This privacy policy will be reviewed regularly to ensure it is in accordance with any changes that may occur. We will notify our patients via our website if any changes or updates are made.

  • We have a ZERO TOLERANCE approach to any verbal, aggressive and violent abuse and behaviour towards any member of our team or other patients. Our Doctors and practice staff have a right to care for others without fear of being attacked or abused. To successfully provide these services a mutual respect between all the staff and patients must be in place. Dealing with people who are abusive or aggressive towards our staff and our patients, takes us away from caring for you. All our staff aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances.

    Aggressive behaviour, be it violent or abusive, will not be tolerated. Abusers will be required to leave the Practice and be asked to transfer their care to another practice. In extreme cases, including refusal to leave the Practice, this will result in the police being called. We have the right to refuse treatment and take further action against anyone who threatens the safety of our staff and our patients.

    We have zero tolerance to the following:

    Using offensive language or swearing at practice staff

    Any physical violence towards any member of the Practice Team or other patients, such as pushing or shoving

    Verbal abuse towards the staff in any form including verbally insulting the staff

    Racial abuse and sexual harassment will not be tolerated within this practice

    Persistent or unrealistic demands that cause stress to staff will not be accepted. Requests will be met wherever possible and explanations given when they cannot

    Causing damage/stealing from the Practice’s premises, staff or patients

    Obtaining drugs and/or medical services fraudulently

    Finally, we ask you to treat all staff at MAN Health Clinic courteously at all times.

  • REFERRALS TO MAN HEALTH CLINIC

    HealthLink EDI: manhlthc

    MAN Health understands that your patients have multiple medical issues that require management beyond what your time can offer.  Patients present to you and undertake expert assessment and treatment, but often you recognise that various other comorbidities may be affecting their prognosis. We pride ourselves on assessing and managing your patients’ whole health during their package consults to complement the treatment you have or will be offering.

    Continuity of care for your patients is imperative.  When you refer your patients to MAN Health Clinic, we will ensure their care is continued beyond yours. We will ensure your patients are monitored and managed thoroughly and in close liaison with you. We encourage you to outline future goals and treatments and we will ensure we work closely together to meet your patient’s needs.

    Please do not hesitate to contact us at MAN Health if you have any queries or questions.  Our aim is to optimise the health of Australian men and will do everything we can to accommodate your needs.

  • We do not provide services to males under the age 18.

    We are unable to provide services to individuals who were assigned female biologically at birth. Transition medicine is a specialty within itself and requires care and expertise beyond our scope of practice. MAN Health Clinic can advise on appropriate specialists to meet these needs.

    Management of acute and emergency medical and mental health issues.

    Dressings, dressing changes, wound care, wound reviews.

    Addiction medicine, opiate withdrawal therapy, alcohol detox therapy.

    Skin checks, skin lesion surveillance, skin lesion removal, minor surgery.

    Gender affirming hormone therapy.

    PrEP and anti-retroviral therapy.

    Work Cover, Centrelink and Motor-vehicle accident claim certificates. Dept of Transport Medical Assessments will be conducted on a case-by-case basis with patients advised to contact MAN Health prior to booking.

    Please do not hesitate to contact us at MAN Health if you have any queries or questions.  Our aim is to optimise the health of Australian Men and will do everything we can to accommodate your needs.